Shipping & Returns

How To Return An Item

Your item must be in its original unused condition to be returned,  Your must return the item within 7 days of your purchase..  In the event you received product containing a manufacturing defect, please contact your sales representative immediately for further instructions.

  • Please email lkeech@thesolargiant.com to request a refund and we will assign you a tracking #.
  • Mail your returned item to:
    SolarX Eyewear
    Returns Department Tracking # 
    319 West Main Street
    Batavia, NY 14020
  • Your package must contain a packing slip that indicates the customer account returning the merchandise and a detailed list of the package contents.

Credit for Returned Merchandise

All returned merchandise will be credited against future purchases.  Refunds payable to credit card or customer direct must be approved by the sales representative assigned to the account.

Payment Policy

Accepted Methods of Payment

  • Credit Card (Visa, Master Card, American Express, Discover)
  • Check/Money Order
  • Cash On Delivery
  • Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order:

SolarX Eyewear
Attn: Accounts Payable
35490 Lorain Road
North Ridgeville, OH 44039 

Shipping Policy

Turnaround
All orders received before 3 pm Monday – Friday are shipped the same day. Orders received after 3 pm may still process and ship the same day, but it’s not guaranteed.

Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx

You are also welcome to use your own shipping accounts if you like. We have daily pickup service with both Fedex and UPS.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.


Tradeshow Calendar

ASD - Las Vegas - Feb 28-March 2
ECRM - Colorado - April 18-20
GMDC - Orlando - June 10-14
ECRM - Miami - July 17-19
ASD - Las Vegas - July 31-Aug 3

Assistance

faqs
shipping information & returns
toll free | 866.298.0433
have questions? just ask us
info@solarxeyewear.com

Locations

14210 Foltz Industrial Parkway
Strongsville, OH 44149

6909 Engle Rd, Suite 22
Middleburg Hts, OH 44130

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