Frequently Asked Questions

How do I place an order on your website?

Ordering is very simple. Just add items to your cart and then complete the checkout process. You can checkout as either a member or guest. If you choose to check out as a member you will be asked to create an account with a username and password. If you choose to check out as a guest you will need to enter all of your shipping information again the next time you go through the checkout process.

Do you have a minimum order requirement?

Yes. We require all customers to order at least $100 worth of product in order to qualify for buying on our site.

Are there any forms that must be filled out in order to become a client?

Yes. All new customers must fill out a NYS reseller’s certificate. Customers who wish to pay with a credit card must also fill out a credit card authorization form. Both forms can be downloaded directly from our site.

What forms of payment are accepted?

We accept all major credit cards, Certified funds, international wire transfers, ACH payments, and company checks. Speak with a sales rep to find out which payment types you qualify for.

Do you charge a sales tax?

We only charge a sales tax to vendors who cannot provide us with a fully completed NYS reseller’s certificate. This applies to all vendors, not only those operating within the state of New York.

What is your return Policy?

All merchandise returns must first be approved by the appropriate sales rep. They must be made within 7 days of receipt of merchandise. Customers are responsible for all return merchandise shipping charges. We will order a UPS call tag to pick up the merchandise if requested by the customer and at the customer’s expense. Call tag fees are $11 in addition to the cost of shipping the merchandise. All merchandise returns must include a packing slip indicating the customer’s account name and a list of merchandise being returned.

Do all of your sunglasses block 100% of the sun’s UVA and UVB rays?

Absolutely. All of our sunglasses meet the FDA required Z80.3 ANSI standard in addition to all European standards.

If something I order is out of stock, will it be substituted with something else automatically?

No. When ordering online, you will only be subbed if we have received instructions from you that it is ok to do so.

How long has SolarX been in the wholesale sunglasses business?

The owners of the company have been in the business since 2000. They’ve been working together to build SolarX Eyewear into a global brand and distributer since 2007.

I understand that the dozens come in assorted lens and frame color combinations, but can I choose my own assortments?

If you order 1200 pieces of a particular color combination, make a 50% deposit, and can wait approximately 4 months, then you may choose your own assortment. If you buy out of our stock, you must take the assortments as we carry them.

If I move to another part of the country, can SolarX help me establish my business in my new territory?

Most likely, yes. We have a robust corporate leasing department that manages relationships with developers all over the country. Just let us know when and where you’re going to be and we’ll see if we can make a match.

If my business closes will SolarX take back any unsold inventory?

Sorry, but you will have to sell your inventory on your own. We can provide you with a list of close-out buyers who may be willing to buy anything you have at the close of business.

Will my billing and shipping information be saved automatically when I complete the check out process in the shopping cart?

Yes.  But you must be logged in and you must complete the checkout.  If you do not create an account and choose to logout as “guest” then the site will not be able to remember your data and make it easier for you when you return for another order.


Tradeshow Calendar

ASD - Las Vegas - Feb 28-March 2
ECRM - Colorado - April 18-20
GMDC - Orlando - June 10-14
ECRM - Miami - July 17-19
ASD - Las Vegas - July 31-Aug 3

Assistance

faqs
shipping information & returns
toll free | 866.298.0433
have questions? just ask us
info@solarxeyewear.com

Locations

14210 Foltz Industrial Parkway
Strongsville, OH 44149

6909 Engle Rd, Suite 22
Middleburg Hts, OH 44130

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